Customer service outsourcing:
Building customer relationships through the art of conversation

We’re an established customer service outsourcing business creating growth for many of the UK’s biggest brands by managing their customer relationships – combining quality conversations with the best customer service.

Working With Us

Our philosophy is simple – we build customer relationships through the art of conversation. We apply all the expertise we’ve built up over the years working with successful organisations to deliver great conversations with today’s customers.

We have years of experience under our belt delivering onshore customer service solutions that have benefited businesses of all sizes in a variety of industries, and we ensure our customer support adds real value to your business goals.

As the UK’s leading contact centre in many sectors including e-gaming, government and technology, we pride ourselves on creating tailored solutions to suit your business needs, delivering excellent on-brand customer experience. We work with you every step of the way from bespoke strategy development to reporting on KPI’s.

We recognise that our staff are our best asset and our team love engaging and building rapport with customers and ensure complete satisfaction by combining great communication with cutting-edge technology.

Our services include inbound and outbound call handling services and expertise, social media support and added value services including flexible overflow, disaster recovery, strategic consulting, insourcing and outsourcing. Find out more about who we are and what we do. Our head office, Echo-U North, is in the heart of Newcastle upon Tyne and we have a central office in Bournemouth – Echo-U South.

If you’re looking for a customer service management company, contact us today – we’d love to discuss your customer service outsourcing needs.

Over the years we’ve had the privilege of talking to customers on behalf of DPD, Sage Plc, Sky, The Careers Service, First Direct and many more.

DPD Logo
Sage Logo
National Careers Service Logo
First Direct Logo

What our customers say

DPD Logo
Sage Logo
National Careers Service Logo

“An outstanding level of service.”

“Great proactivity… outstanding flexibility.”

“The results have exceeded expectation, the clarity of feedback is truly a skill.”

Meet The Founders

David Blakey

David Blakey

Director

Diana Bourke

Diana Bourke

Managing Director

Join The Team

Apply Now