In a world where customer touch points and consumer experience are the focus of caring businesses, Echo-U has recognised the value of a ‘Head of Experience’ role which has a sole purpose to ensure the very best engagement, experiences and outcomes for our clients, their customers and our colleagues.
Lee Moseley, a highly successful Talent and Development Manager, joined Echo-U in this newly created role to give Echo-U a leading edge in creating the very best customer experience moments, enhancing their ethos of having ‘great conversations’ and enabling them to stay ahead of inevitable changing consumer expectations.
As a self-described ‘experience geek’ Lee said, ‘I am so excited to undertake this role with Echo-U; it’s fantastic to work within a company that really wants to deliver a message about consumer and colleague experiences. Many companies talk about the consumer journey but don’t invest sufficiently to make tangible differences. Echo-U is so different; Diana and David have grown their business from a position of care and consideration for every client and each employee – my job is to take that to the next level, retaining their principles of nurturing their teams to deliver amazing results in every single conversation.’