We are delighted to launch our ‘out of hours’ customer outsourcing service at Echo-U South in line with increasing consumer demand.
The flexibility that comes with our new service will allow us to further support our clients when they require assistance, whilst our dedicated team continues to provide exceptional customer service.
As mentioned in our article earlier this year on Customer Experience Industry Predictions for 2018, businesses use various channels to keep up with evolving consumer behaviours and these channels need to be available beyond traditional business opening times to satisfy modern-day customer expectations.
Our Head of Customer Services, Mandy Holford, said: “Advances in technology means that consumer demands are constantly evolving, however one expectation remains the same, people want the brands they engage with to ‘serve them now and to serve them well’, particularly in the retail, utilities and mobile industries.”
We are committed to creating growth for our clients by managing their customer relationships through combining quality conversations and excellent customer experience. We provide bespoke customer service solutions across inbound and outbound call centres, social media and webchat channels and we pride ourselves in developing innovative solutions to support customers.
Our Sales Director, Dave Halford, added: “Delivered from our new Echo-U South contact centre, our advisors will deliver exceptional levels of support to consumers, available 24/7 to provide expert assistance and customer contact solutions whenever our clients’ customers need it.
“This is an important step as we further grow our presence in the south and supports our plans to bring the art of conversation to a wider range of clients from our modern contact centre in Bournemouth.”
We are very excited to be able to offer around the clock support to our clients whilst continuing to deliver excellent customer service outsourcing support. If you are interested in outsourcing your customer service, please get in touch.