Who We Are

Echo-U was set up in 2001 by Diana Bourke and David Blakey in the heart of Newcastle’s Quayside; where our head office still is today.

Back then, recognising that clients needed intelligent customer contact to build customer relationships their ambition for the business was simple – combine cutting-edge technology and great communicators to deliver the best customer experience through the art of conversation.

Echo-U’s philosophy is still the same today.  We just apply all the expertise we’ve built up over the years dealing with successful organisations to deliver great conversations with today’s customers.

The Team

The Echo-U team is our best asset. We have great communicators who love engaging and building rapport with customers. We work with you every step of the way from bespoke solution design to reporting. This ensures your customer support is adding value to your business.


Working with you every step of the way


Working in partnership we can provide valuable consultation on your customer contact strategy, how to develop it, its cost, infrastructure and any unforeseen implications.

Solution design

We work with you to design a bespoke solution based on your strategy, goals, brand and current position.

Project implementation

We manage the process to ensure a smooth and seamless transition to outsourcing with Echo-U.


Our experienced and motivated teams will ensure that your KPI’s will be achieved

Quality and compliance

We have robust, transparent processes in place to measure and evaluate quality and compliance.


From real-time remote access to strategic reviews our client reporting is a valuable management tool, which shapes future strategy.