Echo-U North

Newcastle - Current Vacancies

Temporary Christmas customer service opportunities - now hiring

JOB TITLE: Customer Service Advisor / LOCATION: Newcastle Upon Tyne

Start your new customer service career at Echo-U

Christmas is an exciting, busy time of year and we’re looking for the best people to join us as Customer Service Advisors to work at the heart of it.

By joining us this Christmas, you’ll play a key role in helping DPD customers, from offering them advice on their deliveries to tracking parcels. You’ll always be on hand to help customers have a happy festive season – so apply today and start your new career with Echo-U.

What are we looking for?

  • We’re recruiting full-time seasonal customer service professionals who have previous experience of dealing with customers and working in a fast paced environment.
  • Fixed term till 1st January
  • You’ll be working on an inbound campaign helping customers on behalf of the National award winning courier company, DPD.
  • We have great communicators who love engaging and building rapport with customers. You’ll be confident holding conversations, curious to understand situations, a great listener and be able to move a conversation forward.
  • You’ll be a team player who is excited about the opportunity to develop your career, show commitment and passion to deliver a high standard of customer service and have a positive and energetic approach to your work.
  • We use leading technology to enhance the customer experience so good IT skills are desirable.
  • At Echo-U we pride ourselves on supporting our team to progress and achieve, this is an ideal opportunity to begin building your career with us. Did you know over 80% of our management team started their career at Echo-U as advisors?
  • At our in-house training academy we will provide the training and support you need to deliver the exceptional Echo-U experience in every conversation.

What’s on offer at Echo-U for you?

We offer our team a friendly, sociable and rewarding environment with many benefits and opportunities to develop and progress your career including:

  • Competitive salary
  • Professional, modern office with recreation spaces
  • Training and development programme with 1-1 support
  • Career pathway
  • Health and wellbeing programme
  • Subsidised on-site cafe, free fresh fruit and water
  • Diverse shift patterns to suit early risers, part-timers and night owls
  • Great city centre location with access to Newcastle’s bustling social and cultural activities and amenities

Who are Echo-U?

Echo-U is a leading customer contact centre based in Newcastle and Bournemouth. Established for over 16 years we’ve had the privilege of talking to customers on behalf of some of the UK’s biggest brands including DPD UK, Sage Plc, Sky and The National Careers Service.

We are an owner managed, world class, forward-thinking and friendly outsource contact centre and we recognise that our staff are our best asset. Our culture is committed to nurturing and developing you, and to recognise the individual qualities of all of our team.

Don’t just take our word for it, here’s a quote from one of the team who joined us at Christmastime 2015 and is now a full-time Team Leader.“Everyone matters here at Echo-U regardless of experience or talent, I feel valued and supported every day”. Michael Connelly, Customer Service Advisor.

  • Challenge yourself in our games room with Foosball and gaming
  • Catch up with your work friends in our chill out room
  • Refuel in our cafe / kitchen

If you’d like to see for yourself what life is like at Echo-U you can follow us on:

  • Facebook @TheEchoUTeam 
  • Twitter @The EchoTeam 
  • Instagram @echouteam
  • Linkedin @Echo-U Ltd

Join Echo-U today and watch your
customer services career blossom!

www.echo-u.co.uk/careers
Tel: 0191 255 8797

Meet The Founders

David Blakey

David Blakey

Director

Diana Bourke

Diana Bourke

Managing Director

Join The Team

Apply Now