Do you want to help deliver Christmas?

And would love a career in customer service, working at Echo-U’s leading customer contact centre in Newcastle on behalf of DPD the UK’s leading Parcel Courier? Echo-U have an exciting opportunity for Customer Service Advisors to join their growing team based in Newcastle’s vibrant city centre working on behalf of this dynamic brand.

Job Title: Customer Service Advisor
Location: Newcastle Upon Tyne
Salary: £7.70 – £8.21 + benefits
Position: Part-time and Full-time temporary contract
Starting: w/c 21st October 2019

Customer Service Advisor
You’ll be working at Echo-U customer contact centre, on an inbound campaign helping customers on behalf of DPD, the UK’s leading Parcel Courier Company during it’s most exciting time of the year, Christmas! By joining Echo-U now, you’ll play a key role in delivering a great experience for DPD customers on the run up to Christmas and beyond, by offering them advice on their deliveries to tracking their parcels. You’ll be fully trained by our amazing team at Echo-U, so you can confidently help DPD customers have a happy festive season.

What are we looking for?
We’re recruiting Part-time and Full-time customer service professionals who have previous experience of dealing with customers. You’ll be confident holding conversations, curious to understand situations, a great listener and be able to move a conversation forward. You’ll be a team player who is excited about the opportunity of working on behalf of a leading brand and being their customer’s first point of contact via telephone. You don’t need to have previous office or contact centre experience. We’ll provide you with a full and supportive training programme and oversee you glide into the role confidently.

What makes a great Customer Service Advisor?
To be successful as a Customer Service Advisor, you will have a passion for delivering great customer experiences and understand the importance of the customer to our business. You’ll have a natural ability to explain information clearly and simply using your excellent communication and listening skills. A great Customer Service Advisor is able to use their personality to build a fantastic rapport with the customer and at the same time, be able to listen to their needs and deliver the customer experience they deserve. Good computer skills and attention to detail are essential in our fast paced environment.

To apply
Email your CV NOW to recruitment@echo-u.co.uk and our Recruitment team will be in touch, interviews to be held week commencing 7th October 2019. Good luck, we look forward to hearing from you.

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Echo-U Head Office
4th Floor, Tyne House
26 Side
Newcastle upon Tyne
NE1 3JA

Tel: 0191 255 8797
Email: info@echo-u.co.uk

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