David co-founded Echo-U in 2001. His background is in CRM and strategic marketing having previously worked for Royal Bank of Scotland and Bank of America in the United States where he also completed his post graduate studies.
David has an enthusiasm for all commercial aspects of the business and fully understands the importance of brand integrity.
Tony has over 8 year’s operational management experience within the telecommunication industry and takes overall responsibility for the day to day management of the outbound teams. A versatile and successful people manager, Tony's extensive outbound management experience creates a dynamic and motivated team environment ensuring optimum results are achieved on his campaigns.
Kevins diverse career began in Ireland where he left behind a future in football to work in Outsourcing. Kevin then moved to the UK and joined Echo-U to move his career forward, Kevin joined Echo-U in 2009 and is responsible for introducing and building relationships between Echo-U and our clients - putting his Irish charm to good use!
After relocating to the North East, Jake originally joined Echo-U in an advisory role working in support to his studies. Upon graduation in 2006 his career with Echo-U has seen steady growth including involvement with Team Management, Human Resources, Marketing, Project Management and IT. A strategic planner, Jake is involved with all client and campaign integration, ensuring successful implementation and delivery throughout all divisions of the business.
In 2000 Diana decided to use her extensive background in IT Consultancy to start Echo-U with David. Her enthusiastic, result driven approach supported by an extensive knowledge of Process Management and Project Implementation always adds value Echo-U and those we work for. Dianas passion is for her people supporting those in learning both at Echo-U and outside where amongst other responsibilities she sits for the Board of Learning and Skills Council and is a Business Mentor for the Princes Trust.
Where possible we actively try to promote from within and Stephen is an example of the success this brings. After initially joining Echo-U in 2002 upon completion of his degree, his involvement with Panel Management contracts have provided him with the drive, motivation and expectation to succeed, delivering the highest possible standard of service delivery throughout all contact centre activity.
Our people are our key asset and we promote an environment in which everyone is encouraged to grow both personally and professionally. Initiatives such as our Culture and Environment Forum, Wellness at Work program managed by Let's Get Healthy, structured development programs, and a range of external training and sabbatical opportunities ensure that employee satisfaction levels remain high and staff attrition is kept low.
We have a pro-active, results-driven approach focusing on high quality, high technology, lots of flexibility and short lead times supported by transparent contracts and enthusiastic teams.
It’s a combination that works!
