We deliver exceptional customer contact
echoing your brand through the art of conversation
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We love talking to
your customers,
and ensure that when we interact with them on your behalf,
they have the very best customer experience
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Our strategic
partnership with you
will put your customer at the heart of what you do
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What We Do

Range Of Services

The secret to our success is simple: we have great communicators who love engaging and building rapport with your customers, whether we’re tracking a parcel or answering a technical helpline we echo your brand and deliver a great customer experience. Your bespoke customer contact solutions could include:

INBOUND SUPPORT

 

Customer service, technical support, sales order lines, advert response, help desk and support.

OUTBOUND EXPERTISE

Customer acquisition, destination tracking, sales, retention, satisfaction, insight.

SOCIAL MEDIA CONTACT

Social Media Chat, Web Chat, In App Support, E-mail.

ADDED VALUE SERVICES

Flexible overflow, disaster recovery, strategic consulting, in-sourcing and out-sourcing.

Blended solutions across all the channels your customers demand

OMNICHANNEL

VOICE

EMAIL

WEBCHAT

SOCIAL MEDIA

IN-APP

Over the years we’ve had the privilege of talking to customers on behalf of DPD, Sage Plc, Sky,
The Careers Service, First Direct and many more.

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Sage Logo
National Careers Service Logo
First Direct Logo
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Latest News

Welcome to the Echo-U News Blog.

Find out the latest company news and read our sector thoughts and industry insights.

Industry Expertise

Established in 2001, we’ve become the UK’s leading customer contact outsourcer in many sectors including:

• Retail
• Parcel delivery logistics
• Financial Services
• Government & social services
• Technology & software
• Gaming
• Charity & fundraising

What our customers say

DPD Logo
Sage Logo
National Careers Service Logo

“An outstanding level of service.”

“Great proactivity…outstanding flexibility.”

“The results have exceeded expectation, the clarity of feedback is truly a skill.”