About Us

Who We Are

Echo-U was set up in 2001 by Diana Bourke and David Blakey in the heart of Newcastle’s Quayside; where our head office still is today.

Back then, recognising that clients needed intelligent customer contact to build customer relationships their ambition for the business was simple – combine cutting-edge technology and great communicators to deliver the best customer experience through the art of conversation.

Echo-U’s philosophy is still the same today.  We just apply all the expertise we’ve built up over the years dealing with successful organisations to deliver great conversations with today’s customers.

The Team

Our entire team have a great passion and enthusiasm for delighting our clients and their customers.

As an owner-managed business, our senior team are involved in the day-to-day performance of our operations and are wholly committed to ensure that we deliver service excellence on behalf of our clients.

We are agile and able to on-board a new client with ease making it straightforward and seamless for you with a dedicated project management team. This team is also invaluable in managing peaks and troughs between campaigns and channels, providing insight to improve your customer service and is agile to deliver solutions for you, a true extension of your team.

Working with you every step of the way

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STRATEGY

Working in partnership we can provide valuable consultation on your customer contact strategy, how to develop it, its cost, infrastructure and any unforeseen implications.

SOLUTION DESIGN

We work with you to design a bespoke solution based on your strategy, goals, brand and current position.

PROJECT IMPLEMENTATION

We manage the process to ensure a smooth and seamless transition to outsourcing with Echo-U.

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OPERATIONS

Our experienced and motivated teams will ensure that your KPI’s will be achieved

QUALITY AND COMPLIANCE

We have robust, transparent processes in place to measure and evaluate quality and compliance.

REPORTING

From real-time remote access to strategic reviews our client reporting is a valuable management tool, which shapes future strategy.

Working with you every step of the way

Meet The Founders

David Blakey

David Blakey

Director

Diana Bourke

Diana Bourke

Managing Director

Join The Team

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