We recognised clients needed brand ambassadors
combined with cutting edge technology
to deliver the best customer contact experience
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Two decades later
our founding principles still apply
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About Us


Our entire team have a passion and enthusiasm for delighting our clients and their customers.


As an owner-managed business, our senior team are involved in the day-to-day performance of our operations and are wholly committed to ensure that we deliver service excellence on behalf of our clients.


We are agile and able to on-board a new client with ease making it straightforward and seamless for you with a dedicated project management team.

Working with you every step of the way

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Working in partnership we can provide valuable consultation on your customer contact strategy, how to develop it, its cost, infrastructure and any unforeseen implications.

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Solution Design

We work with you to design a bespoke solution based on your strategy, goals, brand and current position.

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Project Implementation

We manage the process to ensure a smooth and seamless transition to outsourcing with Echo-U.

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Our experienced and motivated teams will ensure that your KPI’s will be achieved

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Quality and Compliance

We have robust, transparent processes in place to measure and evaluate quality and compliance.

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From real-time remote access to strategic reviews our client reporting is a valuable management tool, which shapes future strategy.

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