Do you want to help deliver Christmas?

And would love a career in customer service, working at Echo-U’s leading customer contact centre in Newcastle on behalf of DPD the UK’s leading Parcel Courier? Echo-U have an exciting opportunity for Customer Service Advisors to join their growing team based in Newcastle’s vibrant city centre working on behalf of this dynamic brand. Job Title: […]

Echo-U to recruit 55 Customer Care Advisors for leading Sports Fashion retailer campaign

Echo-U are delighted to announce we are recruiting 55 new Customer Care Advisors to work in our Newcastle contact centre. New recruits will work on behalf of the UK’s leading Sports Fashion retailer at Echo-U Newcastle. Managing inbound customer enquiries throughout the busy festive period and beyond. It’s truly an exciting opportunity to join Echo-U […]

Social media: Consumers’ preferred method to communicate with a company

Social Media

From data-driven targeted advertising to user-generated content the evolution of social media has delivered huge opportunities for retailers to influence their customers buying decisions. In our report ‘Individuality and Influence: The Customer is in Control’, 63% of our survey respondents said their preferred method to interact with companies was through their social media platforms. The […]

Omnichannel: Planning and personalisation key to a successful strategy

Omnichannel: Planning and personalisation key to a successful strategy Omnichannel in retail is the biggest trend in 2019. It combines everything from brick-andmortar stores through e-commerce and social media to mobile, into a fully integrated shopping experience. With multiple channels, there are a variety of opportunities for customer communication. Customers want to be able to […]

Convenience Driving Customer Loyalty

Convenience is one of the driving motivations behind consumer choice. The ability to purchase and seek support for purchases on the move, quickly, with 24/7 access is becoming an expectation. Indeed 55% of UK customers state that convenience is the most influential purchasing factor (PwC.com, 2019). How can you leverage your customer contact strategy to […]

First Direct

First Direct Logo

Echo-U has an excellent relationship with first direct and it’s a pleasure working with them Will Gratton Head of Wealth, HSBC Helping First Direct become the No. 1 bank for customer service We are extremely proud of securing First Direct (part of the HSBC Group) as one of our first client partners. The team at Echo-U worked with […]

Coral

Coral Logo

There is a much higher uptake in campaigns handled by Echo-U than those using other methods Robert De La Yesa Conversion Manager, Coral Interactive (Gibraltar) Ltd Enhancing business performance throughout the entire customer journey We’ve been working successfully in partnership with Coral for many years. We now interact with every customer on behalf of Coral through […]

DPD

DPD Logo

Echo-U are customer service experts in the parcel delivery market. DPD Echo-U delivers expert customer contact for award winning courier company DPD. Echo-U is the leading customer contact outsourcer for the UK’s Number 1 parcel delivery company DPD. DPD are a multi-award winning company and are widely acknowledged as the market leader in the parcel […]

Sofaworks

Echo-U has made a huge impact on the Sofawork’s customer experience. Outperforming all expectations and delivering more than £1m savings Claire Carroll Head of Customer Experience, Sofaworks Enhancing the customer experience & delivering £1m savings Sofaworks is a well known sofa retailer which likes to do things differently, they believe in letting their customers relax and […]

National Careers Service

National Careers Service Logo

I am really pleased with the results which have exceeded expectation, thank you for the professionalism of those that completed the calls to get these excellent satisfaction rates and to get the clarity of feedback is truly a skill National Careers Service East of England Region Outbound destination tracking for The National Careers Service Echo-U […]