Customer Service Strategy: The Rise Of Social Media

As we become a nation glued to our mobile phones, 24/7 interactions are growing on multiple channels, not just from friends and family alone, from businesses too. Swift responses are becoming the norm and demand for fast customer service is higher than it has ever been, with the connection between brands and consumers moving even […]

5 Customer Contact Strategy Tips For Business Growth

At some point in its growth journey, a business will need to revise its customer contact strategy and scale up its customer service provision. Even if it’s not as a result of outright expansion, changes in demand throughout the year may require an increase in customer contact, so it’s important for a business to prepare […]

What Is Customer Service Outsourcing And What Benefits Can It Bring To Your Business?

As an established customer service outsourcing provider, Echo-U is frequently asked “What is outsourcing?” Well, it’s quite simply the process of partnering with another company to handle business activities for you. It has become an increasingly common business practice that allows a company to gain services and skills that would normally be costly or difficult […]

Echo-U Launches Around The Clock Customer Support Service

We are delighted to launch our ‘out of hours’ customer outsourcing service at Echo-U South in line with increasing consumer demand. The flexibility that comes with our new service will allow us to further support our clients when they require assistance, whilst our dedicated team continues to provide exceptional customer service. As mentioned in our […]

How Will GDPR Improve The Customer Experience For Consumers?

On May 25th 2018, the new European privacy regulation called The General Data Protection Regulation (GDPR) will come into effect. The impact of GDPR will affect every company that handles customer information because the internet has profoundly changed the way we communicate both personally and professionally. We pay bills, we send emails, we buy goods […]