First Direct

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Echo-U has an excellent relationship with first direct and it’s a pleasure working with them Will Gratton Head of Wealth, HSBC Helping First Direct become the No. 1 bank for customer service We are extremely proud of securing First Direct (part of the HSBC Group) as one of our first client partners. The team at Echo-U worked with […]

Coral

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There is a much higher uptake in campaigns handled by Echo-U than those using other methods Robert De La Yesa Conversion Manager, Coral Interactive (Gibraltar) Ltd Enhancing business performance throughout the entire customer journey We’ve been working successfully in partnership with Coral for many years. We now interact with every customer on behalf of Coral through […]

DPD

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Echo-U are customer service experts in the parcel delivery market. DPD Echo-U delivers expert customer contact for award winning courier company DPD. Echo-U is the leading customer contact outsourcer for the UK’s Number 1 parcel delivery company DPD. DPD are a multi-award winning company and are widely acknowledged as the market leader in the parcel […]

Sofaworks

Echo-U has made a huge impact on the Sofawork’s customer experience. Outperforming all expectations and delivering more than £1m savings Claire Carroll Head of Customer Experience, Sofaworks Enhancing the customer experience & delivering £1m savings Sofaworks is a well known sofa retailer which likes to do things differently, they believe in letting their customers relax and […]

National Careers Service

National Careers Service Logo

I am really pleased with the results which have exceeded expectation, thank you for the professionalism of those that completed the calls to get these excellent satisfaction rates and to get the clarity of feedback is truly a skill National Careers Service East of England Region Outbound destination tracking for The National Careers Service Echo-U […]

Sage

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Great proactivity… outstanding flexibility Geoff Watson Sage PLC Inbound & outbound customer contact for 6.1m customers Sage Plc was one of Echo-U’s first client partners and we’re proud of our longstanding relationship with them. Over the years our performance on many of their outbound sales campaigns and inbound technical support services has helped them become one […]