We are extremely proud of securing First Direct (part of the HSBC Group) as one of our first client partners. The team at Echo-U worked with first direct for over 8 years providing a range of customer experience services, including: outbound customer welcome calls, outbound valuation / survey acquisition calls and inbound service recovery (complaint) calls.
We’ve been working successfully in partnership with Coral for many years. We now interact with every customer on behalf of Coral through the entire customer journey.
This begins for us during the customer registration phase, where we launch a live-chat pop-up campaign to assist the customer to successfully register.
Echo-U is the leading customer contact outsourcer for the UK’s Number 1 parcel delivery company DPD. DPD are a multi-award winning company and are widely acknowledged as the market leader in the parcel delivery sector. They are at the forefront of technological development and their digital innovations are directly enhancing the customers’ experience across all channels.
Sofaworks is a well known sofa retailer which likes to do things differently, they believe in letting their customers relax and find the sofa that’s right for them. So we were delighted when they asked Echo-U to help them deliver this philosophy throughout their customer contact strategy to further enhance their customer service provision.
Echo-U and The National Careers Service (NCS) have worked together successfully now for ten years. Having begun as a venture with NCS in the North East to deliver a destination tracking campaign, Echo-U now delivers this service for the North East, Yorkshire & Humber and the Central South region, encompassing London and the South West.
Sage Plc was one of Echo-U’s first client partners and we’re proud of our longstanding relationship with them. Over the years our performance on many of their outbound sales campaigns and inbound technical support services has helped them become one of the biggest business financial software providers in the world.