Double Celebrations at Echo-U South

Here at Echo-U, we are excited to announce that our Bournemouth office has recently started working with life and pensions provider LV=. A unanimous decision was made to bring us on board after we demonstrated that we were able to provide everything that LV= was looking for, with the added bonus of Echo-U South being […]

The Art of Conversation: 7 Top Tips for a Solid Customer Service Strategy

We have had the privilege of talking to millions of customers on behalf of some of the UK’s best known brands for over 17 years. Delivering the very best customer experience as part of a comprehensive customer service strategy is an art and the art of conversation is our philosophy. It takes the right blend […]

Customer Service Strategy: The Rise Of Social Media

As we become a nation glued to our mobile phones, 24/7 interactions are growing on multiple channels, not just from friends and family alone, from businesses too. Swift responses are becoming the norm and demand for fast customer service is higher than it has ever been, with the connection between brands and consumers moving even […]

What Is Customer Service Outsourcing And What Benefits Can It Bring To Your Business?

As an established customer service outsourcing provider, Echo-U is frequently asked “What is outsourcing?” Well, it’s quite simply the process of partnering with another company to handle business activities for you. It has become an increasingly common business practice that allows a company to gain services and skills that would normally be costly or difficult […]

How Will GDPR Improve The Customer Experience For Consumers?

On May 25th 2018, the new European privacy regulation called The General Data Protection Regulation (GDPR) will come into effect. The impact of GDPR will affect every company that handles customer information because the internet has profoundly changed the way we communicate both personally and professionally. We pay bills, we send emails, we buy goods […]